The Mobile Telephone Networks (MTN) held its 2024 annual media and stakeholders engagement in Koforidua, the Eastern Regional capital, to explain what contributed to its recent network interruption.
According to management, the network challenges experienced by customers stem from exercises undertaken to replace old machines to help improve the networking.
MTN Ghana noted that after carrying out the exercise, they encountered other problems that led to the unstableness network connection.
Speaking to KONTIHEN KOFI OBOH, the Network Manager of the telco in charge of Eastern, Volta, and Oti Regions, Samuel Duku, added that one major challenge facing the company is the work of road contractors nationwide.
He said most of these contractors fail to contact or consult them when awarded contracts, leading to their work affecting its fiber lines to cause an interruption in the network.
However, Mr. Doku believes if road contractors embrace the practice of consulting the company before hitting grounds for work, the issue of clients’ poor network accessibility would be a thing of the past.
“If they informed us early, we would reposition our fiber cables, which have been laid under the grounds to avoid it being that mostly cause problems to our customers,” he stressed.
He leveraged the platform and humbly appealed to road contractors and fuel station contractors to consult them periodically before proceeding to their sites to start work.
According to the Network Manager, collaborative efforts will propel them to reposition their lines to prevent destruction.
As part of the forum, the attendees from the media fraternity were allowed a five-minute minute presentation on the theme “THE FUTURE OF DIGITALIZATION; MTN IN THE NEXT 5.
The presentation was centered on educating the general public on new techniques adopted by Mobile Money fraudsters in scamming people among others issues.
It would aid customers to be self-cautious against falling victim to the traps of these scammers’ transactions.
After the presentation, journalists
from the Television field were crowned winners, followed by those in the media Radio space while practitioners from the Print media /Online came third.
Speaking at the forum as a guest, the Municipal Chief Executive for the New Juaben South Municipal Assembly, Dr. Isaac Apau Gyasi commended the media for their contributions towards the country’s development.
He praised the leadership of MTN in the region for organizing such a program to enlighten the media in their quest to ensure the scamming canker becoming too many with the company come to an end.
By// Kontihen Kofi Oboh.
Source// Obohnewsonline.com.
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