
The Mobile Telephone Network (MTN) Ghana has launched the Self-Service Subscriber Identity Module (SIM) swap in Koforidua, the capital of the Eastern Region.
This initiative will give freedom to Ghanaians to allow them to replace their lost SIM cards on their own without trooping to their service centers for assistance.
“SIM swap remains a major reason for customers engaging with us, both digitally and in person. On average, we process about 250,000 SIM swaps at our customer service centres every month.
“At MTN Ghana, we believe in innovating and delivering services that enhance the experience of our customers. That is why today, with great pride, we officially announce the nationwide launch of our Self-Service SIM Swap,” the telco company noted.
Speaking at the short ceremony held at their office in Koforidua, the General Manager at MTN Ghana responsible for Sales and Distribution, David Gyimah Boadi, stated that before the launch, they conducted a pilot using their App and Unstructured Supplementary Service Data (USSD) channels from October last year through January this year.
In just four months, over 18,000 customers have completed SIM swaps on their own or via assisted options at their branch.
He indicated that beyond convenience, security remains central to this innovation.
“Our self-service SIM Swap uses advanced biometric facial verification, ensuring that only the rightful owner can request a swap,” he explained.
Mr. Gyimah believes that this significantly reduces fraud and protects against risks associated with cloned or compromised ID cards, giving their customers true peace of mind.
By// Kontihen Kofi Oboh.
Source// Obohnewsonline.com.








